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Need to understand emotional intelligence
21 February 2018

A need to understand Emotional Intelligence

Emotional intelligence research findings have stated that “people with average IQs outperform those with the highest IQs 70% of the time” with decades of research to point out emotional intelligence as a critical factor of star performers vs. the rest of the pack.

Emotional intelligence in everyone remains a bit intangible. Yet is important, as it affects how people manage behavior, navigate social complexities, and make personal decisions to achieve positive results. It has four core skills that pair up with two primary competencies: i.e. personal and social competence.

Personal competence comprises self-awareness and self-management skills, focusing more on individuality than interaction with other people. It is the ability to stay aware of emotions to manage behavior and tendencies.

Social competence is made up of social awareness and relationship management skills; social competence is one’s ability to understand other people’s moods, behavior, and motives in order to respond effectively and improve the quality of relationships.

To not confuse things, intelligence is our ability to learn, and it’s the same at age 15 as it is at age 50. Emotional intelligence, on the other hand, is a flexible set of skills that can be acquired and improved with practice. Although some people are naturally more emotionally intelligent than others, you can develop high emotional intelligence even if you aren’t born with it.

Personality is the final piece of the puzzle, defining each person as the result of hard-wired preferences, such as the inclination toward introversion or extroversion. However, like IQ, personality can’t be used to predict emotional intelligence. Like IQ, personality is also stable over a lifetime and generally doesn’t change. IQ, emotional intelligence, and personality each cover unique ground and help to explain what makes each person tick.

What is important is that emotional intelligence impacts one’s professional success a lot. It’s viewed as a powerful way to directly one’s energy with tremendous results. Example: Companies tested emotional intelligence alongside 33 other important workplace skills, to find that that it is the strongest predictor of performance, explaining a full 58% of success in all types of jobs. One’s emotional intelligence is the foundation for a host of critical skills—it impacts most everything we do and say each day. Of all the people studied at work, it is found that 90% of top performers are also high in emotional intelligence. On the other side, just 20% of bottom performers are high in emotional intelligence.  One can be a top performer without emotional intelligence, but the chances are slim.

So the point to all of this is to be very careful, more reflective and selective of who one wants to assure highest performing teams.

2 answer(s)
Director Engineering
Merlin ERD Limited
Total Posts: 40
Join Date: 20/02/09
These softer issues are key to assuring success.  The aviation industry has down a lot of work on cognitive bias: why do skilled aviators make poor decisions & why do people press on, when there are no objective facts supporting their actions. 

This is reliance upon luck, rather than supportable, is unacceptable in aviation, yet Merlin encounter it regularly in our problem invesitigations. Thankfully it’s simple (not easy) to fix. 

Results speak for themselves: 1 lost BHA in 10 years & none where the full technique is applied. The aviation industry is still learning, Drilling is still catching up with aviation techniques. 

Drilling Engineer & Spitfire Display Pilot
Merlin ERD Ltd
D&C Project Coordinator / Decommissioning
Society of Petroleum Engineers
Total Posts: 19
Join Date: 25/01/16
This topic is a very relevant one to get reliability centred thinking into an organization and community.  The consequences of business consultants back in the 90's realizing the power of a mainframe computer to reduce commercial management management costs is now being seen with all the loss control and cost over runs in the industry.  The culture of if you look after the top 20% of a business organization the lower 80% will be there.  Now we have a disoriented lower 80% who don't realize it is the way the top 20% is preparing them for a project which has a focus of being on time and on budget.  With out proper induction and emotional intelligence (EQ  note Daniel Goleman's book EQ more important then IQ) there is group confusion and system management failures that lead to disastrous decisions.  A bladder effect we can discuss more. 
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